DLCB Pool Services – Terms and Conditions

Last updated: 25 August 2026

These Terms and Conditions apply to services supplied by DLCB Pool Services and to bookings, quotations and service arrangements made through our website, by telephone, email, message or directly with us.

Our services include residential and commercial pool servicing, cleaning, water chemistry treatment, green-pool recovery, equipment diagnostics and repairs, equipment upgrades, surface and tile cleaning, and commercial pool servicing.

1. Business Details

DLCB Pool Services
3/42 Export Drive
Molendinar QLD 4214

Phone: 0488 160 266
Email: damien@dlcbpoolservices.com.au

2. Acceptance of These Terms

A customer accepts these Terms when they:

make or confirm a booking;
accept a quotation;
authorise us to commence work;
pay a deposit or invoice relating to the work; or
otherwise instruct us to provide a service.

Simply browsing our website does not by itself create a service contract.

Any quotation, booking confirmation, service agreement or invoice may contain additional terms applying specifically to that job.

If there is an inconsistency between these Terms and a written quotation or service agreement, the specific written quotation or agreement will apply to that particular service, except where doing so would exclude a right that cannot lawfully be excluded.

3. Quotes, Estimates and Scope of Work

We will describe the agreed work in the booking, quotation or service communication.

A quotation is based on the information reasonably available to us at the time it is prepared.

Pool and equipment problems can sometimes only become apparent after inspection, testing, disassembly, cleaning or treatment has commenced.

If we discover additional work that materially changes the agreed scope or price, we will obtain the customer's approval before proceeding with that additional work, except where immediate action is reasonably necessary to make the area safe.

The customer is not required to approve additional optional work.

Unless expressly stated otherwise, a quotation does not include work outside the described scope.

4. Pricing and GST

Prices will be those stated in the applicable quotation, booking confirmation, service agreement or invoice.

Unless stated otherwise, prices advertised or quoted to consumers include GST where GST is applicable.

Prices may vary between different jobs depending on factors including:

pool size and condition;
water condition;
quantity of chemicals required;
equipment condition;
parts required;
site access;
labour required;
urgency;
the extent of contamination or algae;
specialist equipment required; and
work outside the original agreed scope.

We will not materially increase the price of an accepted job without informing the customer and obtaining approval for the additional work.

5. Payment

Unless a quotation, booking confirmation or invoice states otherwise, payment is due on completion of the service.

For larger repairs, equipment purchases, special-order parts or project work, we may require a deposit before ordering materials or commencing work. Any deposit and progress-payment requirements will be disclosed before the customer accepts the quotation.

Payment may be made using the payment methods displayed on the invoice, booking confirmation or otherwise advised by us.

Special-order parts or equipment may need to be paid for before they are ordered.

If an account becomes overdue, we may suspend future non-essential services until the overdue amount is paid.

We may seek reasonable debt-recovery costs where legally recoverable. We will not impose an undisclosed penalty or late-payment charge.

6. Cancellations and Reschedulingcan you fix

Customers should provide at least 24 hours' notice to cancel or reschedule an appointment.

Where less than 24 hours' notice is provided, or where our technician attends but cannot reasonably access the pool or equipment, we may charge a reasonable call-out or cancellation amount reflecting costs we have reasonably incurred.

Any applicable cancellation or call-out charge will be communicated where practicable before the booking is confirmed.

No cancellation fee will be charged where the cancellation results from our failure to provide the agreed service or where charging the fee would be unlawful.

We may reschedule a service due to:

unsafe weather;
illness or staff availability;
equipment failure;
parts availability;
emergency work; unsafe site conditions;
road or access restrictions; or
other circumstances reasonably beyond our control.

Where we reschedule, we will arrange another suitable appointment as soon as reasonably practicable.

If we cannot provide a prepaid service and the service is cancelled rather than rescheduled, any amount paid for the part of the service not provided will be refunded.

7. Access to the Property

The customer must provide safe and reasonable access to the pool, equipment and areas necessary to complete the agreed work.

The customer is responsible for:

arranging access through gates, doors or security systems;
ensuring keys, access codes or instructions provided to us are accurate;
securing animals where reasonably necessary;
providing reasonable access to pool equipment;
advising us of hazards or dangerous conditions; and
ensuring that persons at the property do not interfere with the safe performance of the work.

If safe or reasonable access is unavailable, we may be unable to complete the service and a reasonable call- out charge may apply.

8. Existing Pool and Equipment Condition

Pools, plumbing, pumps, filters, chlorinators, heaters, electrical systems, surfaces, tiles and other equipment can deteriorate through age, corrosion, chemical exposure, weather, previous workmanship or normal wear.

We are not responsible for pre-existing defects or deterioration that we did not cause.

This does not exclude responsibility for loss or damage caused by our failure to exercise the care and skill required by law.

Where practical, we may photograph or record existing damage or equipment condition before or during work for service, diagnostic and record-keeping purposes.

Any photographs used publicly for advertising or marketing will only be used where appropriate permission has been obtained.

DEPARTMENT-SPECIFIC TERMS

9. Routine Pool Maintenance and Cleaning

Routine servicing may include the tasks stated in the selected service package, booking or quotation.

Depending on the agreed service, this may include:

testing pool water;
adjusting water chemistry;
cleaning or emptying baskets;
skimming;
brushing;
vacuuming;
inspecting pool equipment;
checking filtration operation; and
identifying visible maintenance or repair issues.

Only the items included in the selected service or quotation are included in the service price.

A routine service is an assessment of the pool and equipment at the time of the visit. Pool conditions can change after we leave because of weather, rainfall, heat, pool use, contamination, landscaping, equipment failure or other factors outside our control.

For this reason, a routine service does not guarantee that water chemistry will remain unchanged until the next visit.

If we identify a repair or additional treatment that falls outside the agreed routine service, we will advise the customer and obtain approval before carrying out separately chargeable work.

Recurring Services

Where a customer has arranged recurring servicing, either party may cancel future visits by giving reasonable notice.

Cancellation of future recurring services does not affect payment for services already completed or committed costs for specifically authorised goods or parts.

We may recommend a different servicing frequency if the existing schedule is insufficient to maintain the pool properly.

10. Water Chemistry, Chemical Treatment and Green-Pool Recovery

Chemical treatment will be based on the pool condition, available test results and the information reasonably available at the time.

Customers must tell us about any chemicals recently added to the pool where they are aware of them.

The amount and type of treatment required can be affected by:

pool volume;
algae level;
contamination;
filtration performance;
water temperature;
rainfall;
stabiliser and mineral levels;
phosphate levels;
circulation;
pool use; and
the condition of existing equipment.

Green-pool recovery may require more than one treatment or visit.

A quoted recovery timeframe is an estimate unless expressly guaranteed in writing.

Additional chemicals, filter cleaning, media replacement or equipment repairs outside the agreed scope will be discussed with the customer before separately chargeable work is performed.

Customers must follow any safety instructions given after chemical treatment, including instructions about when the pool may safely be used again.

Children, animals and other persons should be kept away from chemicals, chemical containers and active treatment areas.

We are not responsible for contamination or chemical changes occurring after the service because of events outside our control.

11. Pumps, Filters, Chlorinators and Equipment Repairs

Equipment work may include inspection, diagnostics, servicing, repair, replacement or upgrading of pool equipment where stated in the agreed scope.

A diagnostic visit may identify several possible faults. Where further investigation or disassembly is required, we will explain this where reasonably practicable.

Repairing one identified fault does not mean that unrelated or previously hidden faults cannot subsequently become apparent.

Where an item is old, corroded, previously modified or significantly deteriorated, we may recommend replacement rather than repair.

Parts and Equipment

Parts and equipment supplied will be those stated in the quotation or otherwise approved by the customer.

Manufacturer warranties may apply to supplied equipment and parts.

Manufacturer warranty rights are separate from, and do not replace, rights a customer may have under the Australian Consumer Law.

If a manufacturer requires inspection, testing, photographs, serial numbers or return of a product as part of a warranty assessment, the customer agrees to provide reasonable cooperation.

Regulated Work

We will only undertake work that we are legally permitted to perform.

Where part of a project requires work by an appropriately licensed electrician, plumber, builder or other regulated trade, that component may need to be carried out separately by an appropriately licensed person.

We will explain this where it affects the agreed scope.

12. Pool Surface, Tile and Detailed Cleaning Services

Surface and tile services may include cleaning, stain treatment, scale removal or other work specifically described in the quotation.

The condition of pool surfaces and tiles can vary significantly depending on their age, previous chemical treatment, staining, mineral deposits, grout condition, deterioration and previous repairs.

We will exercise reasonable care and skill but cannot guarantee that all staining, scale or discolouration can be completely removed.

Some defects may only become visible once dirt, scale or deposits have been removed.
We are not responsible for deterioration that already existed beneath or around deposits, provided it was not caused by a failure by us to exercise reasonable care and skill.

Structural repairs, waterproofing or substantial tile replacement are not included unless specifically stated in the quotation and lawfully within the agreed scope of work.

13. Commercial Pool Services

Commercial servicing will be performed in accordance with the scope stated in the commercial service agreement, quotation or work order.

The customer must provide relevant information about the facility, operating requirements, known hazards and applicable site procedures.

Unless expressly included in the agreed scope, ordinary servicing is not represented as:

an engineering assessment;
a structural certification;
an electrical certification;
a building certification;
a complete regulatory audit; or
a guarantee that every aspect of the premises complies with every applicable law or standard.

Where a specific compliance inspection, report or service is expressly included, we will perform that service with the care and skill required by law and within the limits of the agreed scope.

Commercial customers are responsible for maintaining any operational records, licences, approvals, supervision arrangements and facility procedures that remain their legal responsibility.

GENERAL SERVICE CONDITIONS

14. Safety

We may stop, postpone or refuse work where we reasonably consider:

the site unsafe;
electrical equipment hazardous;
chemical conditions dangerous;
access unsafe;
the pool structure unstable;
another person is interfering with safe work; or
continuing the work may create an unreasonable risk of injury or property damage.

Where possible, we will explain the reason and discuss what needs to occur before work can continue.

15. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where the Australian Consumer Law applies, services must be supplied with due care and skill, must be fit for an agreed or disclosed purpose where the law requires it, and must be provided within a reasonable time where no completion time has been agreed.

A customer's rights under the Australian Consumer Law exist independently of any manufacturer warranty or additional warranty offered by us.

We do not use a fixed warranty period to limit rights that may continue for a longer period under Australian Consumer Law.

If we expressly provide an additional written workmanship or product warranty for a particular job, that warranty will operate in addition to the customer's statutory rights.

16. Problems With Our Work

If a customer believes there is a problem with a service we have provided, they should contact us as soon as reasonably practicable with:

their name and service address;
the approximate service date;
details of the problem; and
photographs or other information where useful.

We may need reasonable access to inspect the issue before determining the appropriate solution.

Nothing in this section prevents a customer from exercising any legal right or remedy available to them.

17. Customer-Supplied Equipment and Materials

If the customer asks us to work with equipment, parts or materials they supplied themselves, the customer is responsible for ensuring those items are suitable for the intended application unless we have specifically advised otherwise.

We are responsible for the quality of our own workmanship but are not responsible for defects inherent in customer-supplied goods that were not caused by us.

If we become aware that a customer-supplied item appears unsuitable or unsafe, we may refuse to install or use it.

18. Delays and Availability of Parts

Some repairs depend on availability of parts, equipment or specialist services.
We will take reasonable steps to meet agreed timeframes.

Where a delay occurs because of weather, supply shortages, unavailable parts, unsafe conditions or other circumstances outside our reasonable control, we will keep the customer reasonably informed and arrange completion as soon as reasonably practicable.

This section does not remove any right a customer has under Australian Consumer Law concerning services that are not supplied within an agreed or reasonable time.

19. Damage and Liability

We will take reasonable care when carrying out work at a customer's property.

To the extent permitted by law, we are not responsible for loss or damage that is:

pre-existing;
caused by ordinary wear and tear;
caused by an underlying structural or equipment defect;
caused by another contractor or third party;
caused by the customer's failure to follow reasonable instructions; or
unrelated to the work we performed.

Nothing in these Terms limits our responsibility where the loss or damage was caused by our negligence, breach of contract, failure to exercise due care and skill or where liability cannot legally be excluded.

20. Customer Information

The customer must provide information that is reasonably accurate and complete where it is relevant to the service.

This includes information concerning known equipment faults, unusual pool treatments, dangerous conditions, restricted access and previous work that may affect the job.

We are entitled to rely reasonably on information provided by the customer when assessing or quoting work.

21. Website Information

Information on our website is provided as general information about our services.

We take reasonable steps to keep information current, but individual pools, equipment and sites vary and website information does not replace a specific quotation or assessment.

Photographs shown on the website are illustrative and do not guarantee that every pool will achieve an identical result.

Users must not attempt to interfere with, damage, access without authorisation or misuse the website.

22. Privacy

Personal information collected through bookings, enquiries and service activities will be handled in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy is available on our website.

23. Complaints and Disputes

If a customer has a concern, we encourage them to contact us first so that we have a reasonable opportunity to investigate and resolve the issue.

Contact:

Email: damien@dlcbpoolservices.com.au
Phone: 0488 160 266

Nothing in these Terms restricts a customer's ability to contact a regulator, consumer-protection agency, tribunal or court where they are legally entitled to do so.

24. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on our website with a revised "Last updated" date.

Changes will generally apply to bookings made after the updated Terms are published.

We will not rely on a later website amendment to retrospectively remove rights or materially change an already accepted service agreement without the agreement of the affected customer.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary.

The remaining provisions will continue to apply where legally possible.

26. Governing Law

These Terms are governed by the laws of Queensland, Australia, together with applicable Commonwealth laws including the Australian Consumer Law.

Any dispute may be dealt with by a court or tribunal that has jurisdiction to hear the matter.

27. Contact

Questions about these Terms can be directed to:

DLCB Pool Services
3/42 Export Drive
Molendinar QLD 4214
Phone: 0488 160 266
Email: damien@dlcbpoolservices.com.au

DLCB Pool Services – Terms and Conditions

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